Policies

Polices

Privacy Policy

Frequently Asked Questions

POLICES

1/ TRACKING

Tracking numbers can take 3-7 business days to appear in the shipping carrier’s system. Or there will be new updates when the goods arrive in the U.S. Occasionally, the shipping carrier can lose an order or the shipping label is damaged in transit. If the tracking number is still not working within several days, do not worry please contact our customer service. We will help you check the contact and solve the problem.

2/ RETURN & REFUND

Please keep in mind that around 3% – 5% of packages will get shipments problems such as broken during shipment, wrong items sent, lost in transit. Below are how we generally handle frequent issues with fulfilling and shipping orders. How we handle these cases may still vary depending on how serious the case is, and after we have collected all the relevant evidence.

Be noticed: Any return/refund requests must be submitted within 60 days after the day that orders are placed. This is NOT how we always act for every request. The actual solution may differ for each case:

a. In Production

Order not yet printed:
→ Eligible for cancellation with 100% refund of the order value.
Order already printed:
→ Eligible for cancellation with refund of shipping fee only.
Order already has tracking number:
→ Eligible for cancellation, but no refund will be issued.
Wait to ship (awaiting shipment):
→ If the seller requests an address change after tracking has been created, a new tracking fee must be paid.

b. In-transit / Delivery

Order not in-transit even after 5 business days from drop-off:
→ Eligible for Resend or 100% Refund.
Tracking not updated for over 8 business days:
→ Eligible for Resend or 100% Refund.
Incorrect address provided by seller, or customer cancels after the order has been shipped:
→ No refund will be supported.
Order marked as “Delivered” but not received by the customer:
→ We will refund shipping fee only.
📌 Note: This policy does not apply to orders where the seller purchased their own shipping label.
Order received but damaged, torn, or broken during transit:
→ Eligible for Resend or 100% Refund.
📌 Resend/Refund requests must be submitted within 30 days from the delivery date.
Order shipped to the wrong address due to our mistake:
→ Eligible for Resend or 100% Refund.
Order lost due to carrier error:
→ Eligible for Resend or 100% Refund. The seller must provide the original invoice for the order before we can resend.

c. Return Orders

Seller provided incorrect/incomplete address, or recipient unavailable.
Order shipped to correct address but returned due to carrier error.

→ If the order is returned to our warehouse, we will support reship. The seller must pay the second shipping fee (no additional handling fee).📌 Important Note: Currently, we are unable to support reship services for return orders.

d. Manufacturing Issues

We take full responsibility for any manufacturing errors, including:

Incorrect print, blurry/missing details, or color misalignment.
Wrong shirt size or wrong garment type shipped.
Technical/production defects from our factory.

👉 In all such cases, seller is eligible for Resend or 100% Refund.

📌 Conditions:

The seller must provide photos of the defective product and/or detailed feedback for support.
Support requests must be submitted within 30 days from the delivery date.

e. Conditions & Coverage

The Resend/Refund/Reship Policy only applies to orders produced and fulfilled by Color Ecommerce.
Issues caused by the seller (e.g., incorrect customer info, inaccurate shipping address, customer cancellation after shipment) → Color Ecommerce is not responsible.
The seller must provide all necessary information (address, invoice, proof of issue) for timely support.

📩 For any inquiries or support requests, please contact:
Email: support@colorecommerce.com

Privacy Policy

At Color Ecommerce, we are committed to protecting the privacy and security of our customers’ and partners’ personal information. We understand that personal data is a valuable asset, and we strive to handle it transparently, securely, and in compliance with applicable data protection laws and regulations.

1. Information We Collect

Color Ecommerce may collect the following types of information while providing our services:

Personal Information: Full name, email address, phone number, shipping address, payment details, date of birth, gender, and other identifying information you provide.
Account Information: Username, password, and other security settings related to your Color Ecommerce account.
Activity Information: Order history, customer support interactions, and other activities on our platform.
Device Information: IP address, device type, browser, operating system, and other technical data when you access our website or systems.
Location Information: With your permission, we may collect location data to provide location-based services.
Information from Third Parties: Data from partners, social media platforms, or analytics providers to support services, marketing, or fraud prevention.

2. Purpose of Collecting Information

We collect personal information for the following purposes:

To process and fulfill orders
To personalize the user experience
To provide customer support and manage user accounts
To send notifications, promotional campaigns, and updates about our products and services
To conduct market research and analyze customer behavior for service improvement
To comply with legal obligations and applicable regulations

3. Protection of Personal Information

Color Ecommerce implements a variety of security measures to protect customer data:

SSL/TLS Encryption: Secures data during transmission
Secure Storage: Information is stored in systems with physical and technical safeguards
Access Control: Only authorized personnel may access personal data
System Updates: Regular updates to patch vulnerabilities and prevent threats
Internal Training: Employees are trained to understand and follow our privacy and security policies

4. Information Sharing

We only share personal data in necessary situations, including:

With service providers: (e.g., shipping companies, payment processors, email services, technical support) and require them to keep data secure and use it only for authorized purposes
Legal compliance: When required by law, regulation, legal process, or government request
To protect rights: When necessary to protect the rights, property, or safety of Color Ecommerce, our customers, or others
Business transfers: In the case of mergers, acquisitions, or asset sales, data may be transferred under confidentiality agreements

5. Your Rights

As a user, you have the following rights regarding your personal data:

Right to access the personal data we store about you
Right to rectify inaccurate or incomplete information
Right to object to the use of your data for marketing purposes
Right to restrict processing in certain situations
Right to withdraw consent at any time if you have previously given us permission to use your data

6. Changes to the Privacy Policy

Color Ecommerce may update this Privacy Policy to reflect changes in our business practices, technologies, or legal requirements. Any updates will be published on our platform. We encourage you to review this policy regularly to stay informed on how we protect your personal data.If you have any questions about this Privacy Policy, please contact us at: support@colorecommerce.us

Frequently Asked Questions

I. Account Registration

Step 1: Register an account at: https://podgasus.com/

Step 2: Verify your email

Note: The verification email may be in the Spam folder. Please check there if it doesn’t appear in your main inbox.

Step 3: Message the support team with your registered email/team name for assistance and account verification.
Step 4: Once the account is verified, you can log into the system and proceed with order fulfillment steps.

II. How to place an order?